Loading... Please wait...


All Retro fit Seat Bidets that we supply come with a total:

- 2 Year Limited Warranty -

If your Bidet incurs a problem we request that you contact our support centre (available 7 days a week) as most issues can be solved over the phone. If this is not the case, we will give instructions on how to send your bidet in to our support centre, where all repairs are carried out by a qualified technician. Repairs are usually repaired and tested within 1 week of the product arriving. Once the repair and testing has been completed, the product is then shipped back to you free of charge within 1-2 business days.

Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All warranty repairs are completed at The Bidet Shop premises in Auckland.


With the confidence we take from the quality of our bidet products, The Bidet Shop offers a Peace of Mind Protection Plan for customers who wish to extend the standard manufacturers warranty. With 2 plans to choose from and a trade-in option, there is something for everyone.Our friendly professional staff would be happy to discuss these options with you.

Please choose carefully, as we do not normally give refunds for change of mind, incorrect measurements and/or health reasons if the bidet has been installed and used.If the goods are considered faulty and cannot be repaired, have been wrongly described or are different from a sample show to you; we will offer a refund, exchange or credit.

Please retain your invoice for the duration of your warranty period.

Any returns can/may incur a 20% restocking fee and/or shipping costs.

- Feel Safe -

To our knowledge

• Most bidets in the Australia and New Zealand markets are sold lacking the required certification and testing and/or supplied and installed by importers that work out of their homes.

• The Bidet Shop is the only supplier and retailer of bidets and associated products that actually has its own retail shops, warehousing and distribution facilities throughout the Australia and New Zealand.

• The Bidet Shop is the only bidet supplier in Australia and New Zealand to hold Watermark Level One and Electrical Certification. (Not just Ctick)